PRIVACY POLICY
Effective Date: October 2025
Who We Are
Holiday Design Group provides professional residential and commercial holiday décor design, installation, and storage services throughout the Houston area.
Information We Collect
We collect limited personal information that you voluntarily provide through our contact forms, quote requests, or email communications. This may include your name, email address, phone number, address or service location, and details about requested décor or services.
How We Use Your Information
We use this information to respond to inquiries and provide service quotes, schedule consultations and installations, improve customer service, and send updates or promotions if you’ve opted in. We do not sell, rent, or share your personal information with third parties.
Payments and Third Parties
If payments are processed through secure third-party providers such as PayPal, Square, Stripe, or QuickBooks, your payment details are handled directly by those providers and are never stored on our servers.
Cookies and Analytics
Our website may use cookies and third-party analytics tools such as Google Analytics to help us understand site traffic and visitor behavior. This information is used only to improve our website and services. You can disable cookies at any time in your browser settings.
Data Storage and Security
All information is stored securely and accessed only by authorized team members. We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure.
Your Rights
You may request to review, update, or delete your personal information by contacting us directly.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Email: hello@holiday-designs.com
Phone: 713-454-4629
SAFETY SECURITY
Safety & Security Policy
Effective Date: October 2025
At Holiday Design Group, your safety and security are our top priorities. We are committed to protecting your personal information and ensuring that any data shared with us is handled responsibly and securely.
Information Security
All client information is stored in secure systems and accessible only to authorized team members. We use encrypted communication methods and maintain up-to-date security software to prevent unauthorized access, misuse, or disclosure of personal data.
Payment Protection
Payments are processed through trusted third-party providers such as PayPal, Square, Stripe, and QuickBooks. These platforms use advanced encryption and verification systems to ensure your payment information remains secure. Holiday Design Group does not store or have access to your credit card or banking details.
Communication Practices
We will only contact you using the information you provide, and only for purposes related to your inquiry, project, or confirmed service. You may receive occasional updates or promotions if you’ve opted in, and you can unsubscribe at any time.
Your Trust
We value the trust our clients place in us and are committed to maintaining transparency about how we use and protect your information. If you have questions about our safety or security practices, please contact us at:
Email: hello@holiday-designs.com
Phone: 713-454-4629
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Terms & Conditions
Effective Date: October 2025
By booking services with Holiday Design Group, you agree to the following terms and conditions.
Services
Holiday Design Group provides professional residential and commercial holiday décor design, installation, takedown, and storage services throughout the Houston area. All services are customized based on each client’s space, preferences, and agreed-upon design plan.
Quotes & Deposits
All quotes are valid for 14 days unless otherwise stated. A 50% deposit is required to secure your installation date, with the remaining balance due upon completion. Deposits are non-refundable once materials have been purchased or production has begun.
Scheduling
Installation dates are reserved on a first-come, first-served basis once the deposit is received. Scheduling may be adjusted due to weather, availability, or unforeseen circumstances. We will notify you promptly of any necessary changes.
Client Responsibilities
Clients agree to provide safe, unobstructed access to the property and designated installation areas. Holiday Design Group is not responsible for delays caused by site inaccessibility, power outages, or other conditions beyond our control.
Materials & Décor
All décor, lighting, and materials provided by Holiday Design Group remain our property unless otherwise stated in writing. Items purchased or custom-made specifically for the client become the client’s property once paid in full.
Takedown & Storage
Takedown and storage services are available as part of our full-service packages. Stored décor is inventoried and maintained in a secure facility. Clients are responsible for notifying us of any changes to contact or address information prior to the next season’s install.
Payments
We accept payments through secure third-party providers such as PayPal, Square, Stripe, and QuickBooks. Holiday Design Group does not store or access credit card or banking details directly.
Cancellations & Refunds
Cancellations made prior to material purchases may be refunded minus administrative fees. Cancellations made after materials have been purchased or work has begun will result in forfeiture of the deposit.
Liability
Holiday Design Group takes great care during all installations and removals. However, we are not liable for damage caused by pre-existing structural issues, faulty electrical systems, or severe weather conditions.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at:
Email: hello@holiday-designs.com
Phone: 713-454-4629